So I have been thinking about this since our Halloween trip to Florida, but I'm finally ready to put it out there....
Air Canada has a new stroller policy. you can read it here. But basically, the allow umbrella strollers up to the gate, all other strollers must be checked as baggage and count as part of you allowed 2 pieces per person. I for one don't have a problem with the latter part of the policy, I understand about weight limitations on planes and I have no problem, when a family of 4 with 4 fully paid tickets has to use 1 of their 8 allowed pieces for the stroller.
My beef is with the checked luggage. Not being able to bring the stroller to the gate.... Take for example a 7:30 am flight from Montreal to Orlando. That means you have to be at the airport by 6 am. With 2 woken-from-their-sleep kids. And no stroller. We had to drag Dumpling and BB through security and then down to our gate. We were denied cart-transportation because they felt our gate wasn't far enough. At 6 am, with a 2 and a 4 year old, even a hundred feet is far! At our gate, there were several other families, I mean, it's a flight to Disney! Not one of them had a stroller. Because if you are going to walk around Disney for a week, you aren't bringing a crappy umbrella stroller, you are bringing your "good" stroller. So everyone was left without a means of restraining their kids. BB was sleepy and probably would have been quite content to nap in her stroller... it wasn't to be.
When we got to Orlando, no stroller until we got to baggage claim. So now we have 2 travel-weary kids to schlep through the Orlando airport. On the way back, the Orlando gate was a disaster. There was one mother, with a grandmother, and 3 kiddos, a 3 year old and 1 year old twins. They were all over the place, tired, cranky, bickering. I know she wanted nothing more than to put them in the stroller and walk around, lull them to sleep, but they made her check both of her strollers, because her double-Joovy doesn't meet the requirements (and her single stroller didn't either, because they have a length limit, and hers was too long). (For the record, if we hadn't take the Bugaboo, we also would have taken the Joovy, which is our version of the umbrella stroller, but would not have been allowed).
I wrote to Air Canada to express how unrealistic their policy was and this is the response I got:
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new stroller policy
Discussion Thread
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Response (Marianne Rowland) - 12/13/2007 04:51 PM
Ms. XXXX,
Thank you for your email. We were sorry to hear that you were surprised to learn of the recent changes to our policy on allowing strollers to the door of the aircraft.
Air Canada continually reviews its procedures and services to ensure that our product offer responds to customer demand while keeping pace with industry standards and economic realities. We continue to offer a generous checked baggage allotment, however, in the current environment of enhanced security requirements, customers have been checking more baggage than ever before. In order to continue offering everyday low fares against a backdrop of record high fuel costs, we found it necessary to make some changes. Our goal is to always have baggage arrive on the same flight as the customer, and our priority is to ensure that we can effectively handle the high volume of baggage while meeting the needs of the vast majority of our passengers.
In recent years the design of baby carriages has been enhanced, resulting in much larger models on the market than were available in the past. Our official policy has always been to allow umbrella-type strollers to go to the aircraft door in addition to the regular free checked baggage allowance, but airport practices were very relaxed in that regard and more bulky models have been allowed to go unchallenged for quite some time. Umbrella-type strollers are relatively inexpensive and many parents prefer them when traveling, as they are much more lightweight and portable than the heavy-duty variety.
Ms. XXXX, customer feedback is extremely valuable to us and we appreciate you taking the time to share your impressions. We do hope that you will come to understand our position and that, in time to come,you will offer us an opportunity to serve your family's travel needs.
Sincerely,
Marianne Rowland
Customer Relations
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Here is the thing that makes absolutely no sense. As per their policy, we could have brought 2 small umbrella strollers to the gate and gate-checked them, AND brought our Bugaboo and checked it as part of our allowed luggage. So in fact, the way to get around the policy is to bring MORE strollers. Which completely defeats the purpose of their policy.....
I've been googling this and lots of the responses from Air Canada include the recommendation to bring a sling to carry your child. While that might work for an infant, tell me, which one of you wants to carry BB on your hip, all 38 pounds of her, through the airport? Yeah, I didn't think so!
So we won't be flying Air Canada, and if you have kids, I recommend you find another airline, because although their policy page starts with "Air Canada Loves Kids!", I beg to differ.